Providing clear processes and tools for behavioral insight and applying these to a live challenge, helped a cross-functional team develop and implement nudge based programs to improve customer experience.
Introducing a team to cognitive biases and their impact on customer experience was the focus of a two hour experiential workshop
Encouraging an innovation mindset was the focus at a 90 min experiential masterclass on design thinking.
Helping a cross-functional team activate customer service insights, and develop new cultural nudges, was the focus for half-day workshop
Introducing and customizing an innovation process to pan-regional teams inspired leaders to embrace the new process for client projects.
A card set focused on culture catalyst levers was instrumental in helping a team think about the many options for enhancing team culture